Shipping & FAQ

The whole Boya production is exempted from all customs duties in all European countries. Our buyers in Europe will pay the local VAT on the reception.

    Important: The VAT is not part of the customs fees and is being charged on delivery according to local law.

Please review your local importing fees and taxes to avoid any surprises. We ship from Serbia. We hope you understand that refusing to pay any applied custom fees is not grounds for a refund.

We deliver to Serbia and internationally according to the following fees:

Domestic (Serbia):  Free Shipping 

If you choose Cash on Delivery, the Post charges 1% of the value, not less than 345 dinars.

With the Bank Deposit option, there is no extra charge.

Rest of the World:

SLO, CRO, BA, MNE, MKD:       15€ - Flat rate (5-10 days)

The rest of Europe:                       27€ - Flat rate (5-14 days)

Americas                           35€ (cca USD 39)- Flat rate (10-21 days). For purchases made from US and Canada our exclusive reseller is Wescover. Our shop there is here.

Asia and Africa                     40€(cca. USD 44.30) - Flat rate (10-21 days)

Australia & Oceania:                42€ (cca. AUD 69) - Flat rate (14-28 days)

The rest of the Europe plan includes Turkey, Armenia, Georgia, and Azerbaijan.

Asia and Africa's plan includes Israel on its countries list.

On inquire, there is the option of express delivery (1-7 working days) via DHL for 59€+ per parcel. 

The shipping rate will be added to the total amount at the checkout. Also, at the checkout, you will be asked to pick the type of shipping.

We offer optionally premium packaging that you can see here. It is a handmade box coated in canvas-like paper. You can buy at the above link or on your cart page. We have several dimensions, and we will pick the one that best fits your pieces. Each box has the same price.

With every purchase, we provide you with a nice booklet. It holds a story about making porcelain pieces and about Boya. In addition, is a certificate explaining the maintenance rules and containing the guarantee on porcelain and gold quality, hand-signed by Bojana.

According to your preferences, we give these in English or Serbian.

All orders are carefully packaged to ensure safe transit. We use eco-friendly honey combpacking paper. You can see more on our packaging here.

We were sending with success bigger parcels overseas. Our biggest shipping so far was 32 plates to the USA. None broke.

Although rarely, breakings do happen. Customers are always offered to choose between a full refund and sending the new pieces. The all possible new expenses are on us.

Yes, of course, and we love such orders. Still, we can only fulfill some wishes, so let's talk.

Most importantly, custom-made private orders are about the enjoyable and close collaboration between you and me.

I will listen to you a lot. Then I will ask you some questions. After a few meetings, we both agree on the design. After that, I make samples, which we both need to approve.

Let's start with direct contact. Check a story about one beautiful collaboration here.

We do not work after a ready-made design. We would be dishonest to ourselves and eventually to you.

The production time varies because of the size of the order and a possible waiting list.

    For custom-made pieces, please add 30% to the initial price of a piece.

For any questions on this topic, don't hesitate to contact us via e-mail.

No matter whether handmade or industrial porcelain, the same rules applied:

All pieces are dishwasher and oven friendly. The gold applications are going to fade out gradually. We are talking about a few years, but that is the nature of gold. For the longer life of the application, wash by hand with a non-abrasive sponge or in a dishwasher at lower temperatures (40 C/105 F).

If gold or any other metal is applied, don't use it in a microwave. 

Always go for gradual heating and cooling to avoid temperature shock. Be sure not to pull porcelain from a fridge and place it in a hot oven.

Please note that the non-glazed surfaces are not 100% stain-proof. It is essential to clean food from these surfaces timely (i.e., do not leave it that way overnight) to keep the piece blemish free. If this still happens, warm water mixed with baking soda is a great, lightly abrasive cleaner for non-glazed surfaces. Use a scrub or bristle brush to clean with the mixture to remove stains.

 Sure! We offer handmade boxes if you wish, and every purchase comes with a certificate of quality. We also have our own greeting cards that we will be glad to write for you.

Important: In order to be able to offer you these shipping fees and no-custom-fee benefits to European customers, an invoice must be included in the package.

We consider wholesale orders on a case-by-case basis.
Our wholesale prices depend on the size and the type of the order and the marketing potential we see in your order.

Feel free to contact us.